Please read these terms carefully before using closego. By registering or accessing the platform, you agree to be bound by this agreement. If you do not agree, do not use the service.
These Terms of Service ("Terms") constitute a legal agreement between you (or the organisation you represent, hereinafter "Customer") and closego SL (Tax ID B76123456, C/ Triana 42, 35002 Las Palmas de Gran Canaria), hereinafter "closego".
By completing registration, accessing the platform, or using any feature of the service, you represent that you have read, understood, and accepted these Terms in their entirety. If you are acting on behalf of a company or organisation, you represent that you have sufficient authority to bind that entity to this agreement.
Persons under 18 years of age require the express authorisation of their legal guardian to use the service. closego reserves the right to request supporting documentation in case of doubt.
closego is a SaaS (Software as a Service) platform for accounting close management designed for multi-entity business groups. The service allows you to manage close periods, task checklists, account reconciliations, and cross-department coordination in real time.
Access to the platform is provided through an exclusive subdomain assigned to the Customer during registration (e.g., yourcompany.app.closego.com). Each organisation operates in an environment completely isolated from others (multi-tenant architecture), ensuring that its data is not accessible by other customers.
closego may evolve the service by adding, modifying, or removing features. In the event of removing material features, the Customer will be notified with a minimum of 30 days' notice.
To access closego you must create an account with a valid corporate email address and a strong password. The Customer is solely responsible for:
closego will never ask for your password by email or phone. If you receive such a communication, treat it as fraudulent and notify us.
closego offers the following subscription plans:
Billing is monthly or annual depending on the option selected at registration. The corresponding amount is charged automatically at the start of each billing period.
Refund policy: amounts already invoiced and collected are non-refundable, including partial months. If you cancel your subscription before the end of the period, you will continue to have access to the service until the last day of the paid period.
closego may modify plan pricing by notifying you by email with at least 30 days' notice. If you do not agree with the new price, you may cancel before the effective date.
Plan changes (upgrades or downgrades) take effect immediately. In the case of an upgrade, a pro-rated charge is made for the remaining time in the current period. In the case of a downgrade, the remaining credit is applied in the next period.
By using closego, you agree not to:
closego reserves the right to suspend or terminate accounts that violate these conditions, without prejudice to any legal actions that may be applicable.
Software and platform: closego SL is the exclusive owner of all intellectual property rights in the platform, its design, source code, brand, and documentation. Use of the service does not grant you any ownership rights over the software, but only a limited, non-exclusive, non-transferable, and revocable licence to use it for the duration of your subscription.
Customer data: you are the sole owner of all data, documents, files, and content you enter into the platform. closego claims no ownership rights over your data and only processes it according to the instructions implicit in the use of the service and as set out in our Privacy policy.
closego commits to a target availability level of 99.9% per month, excluding scheduled maintenance windows. When maintenance work affecting availability is required, we will notify you with at least 24 hours' notice by email and via an informational banner on the platform, except in cases of emergency maintenance for security reasons.
Unplanned outages will be communicated as soon as they are detected through the usual channels. closego will not be liable for interruptions caused by circumstances beyond its reasonable control (force majeure, infrastructure provider failures, external attacks, etc.).
To the maximum extent permitted by applicable law, closego will not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profit, loss of data, or business interruption, even if closego had been informed of the possibility of such damages.
closego's total liability to the Customer for any claim arising from these Terms or use of the service shall not exceed the amount equivalent to the last month's invoice paid by the Customer at the date on which the event giving rise to the claim occurred.
These Terms are governed by Spanish law. For any dispute or claim arising from their interpretation, fulfilment, or breach, the parties submit to the exclusive jurisdiction of the Courts of Las Palmas de Gran Canaria, waiving any other jurisdiction that may apply to them.
Before initiating any legal action, the parties agree to attempt to resolve the dispute in good faith through direct communication for a minimum period of 30 days.
By the Customer: you may cancel your subscription at any time from your account settings or by contacting our team. Cancellation takes effect at the end of the current billing period. After cancellation, your data will be available for export for 30 days before permanent deletion.
By closego: closego may suspend or terminate access to the service immediately if the Customer breaches these Terms, in particular the acceptable use conditions, or in the event of repeated non-payment. In the event of termination for reasons not attributable to the Customer, closego will refund the proportional part of the paid period not enjoyed.
Upon termination, for any reason, the sections relating to intellectual property, limitation of liability, and dispute resolution will remain in force.